Dates of Event & Pricing

$295 for Webinar and Playback*

*Playback has no expiration.

  • Wednesday, November 8, 2023

  • 2:00 – 3:00 pm (Eastern Time)

  • 1:00 – 2:00 pm (Central Time)

  • 12:00 – 1:00 pm (Mountain Time)

  • 11:00 – 12:00 pm (Pacific Time)

Curriculum

Regulation E continues to be a compliance and fraud issue with financial institutions.  Reports of unauthorized activity range from authorized fraud vs. unauthorized fraud, trial services disputes, and unauthorized ACH and debit card activity.  Regulation E losses continue to impact the bottom line of financial institutions:

  • How should staff be trained to handle these disputes when notified by consumers?
  • What is the best method for investigating Reg E claims and what documentation is required?


This compliance webinar trains financial institution’s staff on effective methods for taking the dispute, investigating and documenting the dispute event.  

Topics include: 

  • Case Studies on Regulation E investigations
  • Handling P2P Disputes
  • Documentation Requirements
  • Latest Regulatory Scrutiny on Reg E Non-Compliance
  • Investigation and research options available 


Who Should Attend? 

  • Client Facing Teams 
  • Deposit Operations/Electronic Banking 
  • BSA and Fraud 
  • Compliance Officers 
  • Internal Audit
  • Information Security/Technology 
  • Senior Management
  • Payments Professionals (May submit AAP/AAPR Continuing Education Credits

Instructor

Secura Risk Management / Founder Terri Sands

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.

Credits

1.0 CPE Credits & 1.2 AAP Credits