Dates of Event & Pricing

$295 for Webinar and Playback*

*Playback has no expiration.

  • Tuesday, October 10, 2023

  • 12:00 – 1:00 pm (Eastern Time)

  • 11:00 – 12:00 pm (Central Time)

  • 10:00 – 11:00 am (Mountain Time)

  • 9:00 – 10:00 am (Pacific Time)

Curriculum

Regulation E provides a basic framework that establishes the rights, liabilities, and responsibilities of participants in electronic fund transfer systems for consumers.  Client facing teams are generally responsible for gathering information directly from the customer and sends the dispute information to the back-office for investigation purposes. 

This bank compliance webinar will cover best business practices for back-office staff for performing investigations once the dispute information has been received.  Attendees will learn how to effectively and efficiently perform the investigations, best business practices for sending letters to consumers and how to handle difficult investigations such as recurring consumer disputes.   

Topics covered:

  • The definition of Regulation E,
  • Responsibilities in handling daily Regulation E investigations
  • Reg E requirements for closing out the investigation
  • Best business practices for performing a Regulation E investigation


Who Should Attend?

  • Client Facing Management/Staff
  • Electronic Banking Management/Staff
  • Any staff handling Regulation E claims
  • Client Call Centers
  • BSA Officers and support teams
  • Internal Auditors
  • Risk Managers
  • Deposit Operations
  • Senior Management


Take-Aways

  • This Regulation E webinar will include a frequently asked questions document.   

Instructor

Secura Risk Management / Founder Terri Sands

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.

Credits

1.0 CPE Credits & 1.2 AAP Credits