New Safe Deposit Customer Due Diligence: A 2-Part Webinar Series (2019-06-28)
The webinar carefully reviews the typical rental agreement or contract between the bank (lessor) and the customer (lessee). T201906910A
$395 for BOTH Webinars and Playbacks*
*Playback has no expiration and may be shared internally.
Friday, June 28, 2019
12:00 – 3:30 pm (Eastern Time)
11:00 – 2:30 pm (Central Time)
10:00 – 1:30 pm (Mountain Time)
9:00 – 12:30 pm (Pacific Time)
The first part of this safe deposit webinar series covers the initial discussion that safe deposit personnel should have with the customer who is renting a safe deposit box. This covers the following information:
The webinar carefully reviews the typical rental agreement or contract between the bank (lessor) and the customer (lessee).
It explains the meaning of the following contract inclusions and strongly urges that the bank employee discuss the following with the customer.
Meaning of the term lessor? Meaning of the term lessee? | Rental issues re: authorized agents allowed to access the box |
The reason for clearly indicating the safe deposit box number to the customer | Lost keys rules |
The customer’s acknowledgment of two keys at the signing of the contract | Rental issues re: authorized agents allowed to access the box |
A statement that the box can be used for storage of securities, jewelry and valuable papers. The renter can not use the box to store cash, coins or other currency (unless numismatic, in nature) | “Joint” rental agreement issues |
A statement that the renter agrees to follow bank rules and regulations whether in the actual contract or incorporated by reference | A statement that the lease agreement (contract) can not be assigned or transferred |
The terms for rental payments (e.g. due annually in advanced; ACH debit to customer DDA account authorized by customer) | Specific bank liability issues |
The “rules” for box surrender rebates, if any | Issues related to insurance on box contents |
Access refusal if rent is past due x number of days (bank policy) | Renter box handling issues |
When the bank can forcibly break-open a box with past due rent | Change of address notification |
Surrender procedures re: keys to the box | Signing and dating the contract |
Safe deposit personnel must ensure that the customer rents a box that meets the needs of that particular customer. This 2nd installment in this safe deposit webinar series teaches attendees how to identify eight (8) types of renters that could satisfy the customer’s needs:
Each of the eight types of customers and the responsibilities of the customer and the bank are examined in detail. Although all of the eight types might not be offered by all banks, bank employees should know the difference between each of the eight types.
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