Dates of Event & Pricing

$295 for Webinar and Playback*

*Playback has no expiration.

  • Tuesday, September 5, 2023

  • 2:00 – 3:00 pm (Eastern Time)

  • 1:00 – 2:00 pm (Central Time)

  • 12:00 – 1:00 pm (Mountain Time)

  • 11:00 – 12:00 pm (Pacific Time)

Curriculum

In this session we will review the specific error resolution requirements of Reg E, discuss procedural best practices, and provide tips on documenting your investigation. Among its provisions, Regulation E limits consumer liability for unauthorized transfers, and promulgates procedures for the resolution of errors alleged by consumers, including unauthorized and fraudulent ACH and card transactions. We will detail how to review your error resolution process, including how your audit procedures can help mitigate risk for both the accountholder and your institution.


We will also cover your regulatory requirements for funds transfers, provide sample audit procedures and discuss how to identify and react to possible fraud attempts. We will identify vulnerabilities in systems and processes that can expose banks to cyberattacks and increase liability. We also examine ways to strengthen policies, monitoring, procedures, and risk assessments.

 

Who Should Attend?

  • Client Facing Teams
  • Deposit Operations/Electronic Banking
  • Treasury Sales and Operations
  • BSA and Fraud
  • Compliance Officers
  • Internal Audit
  • Information Security/Technology
  • Senior Management

Instructor

Compliance Consultant - Brode Consulting Services Dawn Kincaid

Dawn began her banking career working for a community bank, while attending The Ohio State University. She has nearly fifteen years of experience in client service, operations, information technology, administrative and board relations, marketing and compliance. Most recently Dawn served as the Senior Vice President of Bank Operations for a central-Ohio based community bank, where she created and refined the bank’s policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. She has served in the roles of Compliance, BSA/AML, CRA, Privacy and Security Officer and led training initiatives, prepared due diligence information for and completed a variety of regulatory applications and coordinated internal and external audits and exams.

Credits

1.0 CPE Credits & 1.2 AAP Credits