Dates of Event & Pricing

$295 for Webinar and Playback*

*Playback has no expiration.

  • Tuesday, July 30, 2024

  • 12:00 – 1:00 pm (Eastern Time)

  • 11:00 – 12:00 pm (Central Time)

  • 10:00 – 11:00 am (Mountain Time)

  • 9:00 – 10:00 am (Pacific Time)

Curriculum

Debit card fraud has significantly increased over the past years which has led to growing concerns of financial institutions to lower their fraud losses. How do you keep up with the external fraud environment? What changes need to occur in your dispute and investigation program to lower your fraud losses? This webinar will focus on best business practices for performing debit card fraud investigations and what tools are available to financial institutions to support the dispute process.

Topics include:

  • Determining authorized vs. unauthorized fraud.
  • Obtaining the right information from consumers.
  • Effectively performing the investigation.


Who Should Attend?

  • Debit Card Dispute Teams
  • Risk Management
  • Internal Audit
  • Operations Teams
  • Compliance
  • Client/Member Facing Teams
  • BSA Officers and Support Staff
  • Senior/Executive Management

Instructor

Secura Risk Management / Founder Terri Sands

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.

Credits

1.0 CPE Credits & 1.2 AAP Credits