About the Universal Branch Employee Certification Program

With branches shrinking in size over the last 15-20 years, the need for specialized roles has also diminished. Gone are the days of branches with large Teller lines, expansive Platforms and staff who are typically trained on a limited set of responsibilities.

Today's branches are smaller but customer interactions have become much more complex, requiring employees who have knowledge and training in many different functions, regulations, policies and processes. BankersHub has compiled online seminars across 18 different topics to provide Universal Branch Employees with expertise and understanding in areas including Bank Secrecy Act, Regulation CC, Small Business Lending, Garnishments, Robbery Prevention and so much more.

This program isn't intended to replace your own Bank or Credit Union training, but instead, it adds to your training by drawing on the expertise and knowledge of BankersHub's industry experts. This is the Certification program that every one of your new Universal Employees should take in order to demonstrate understanding and familiarity with the issues, services and regulations that matter most.

Course Agenda Elements (Click Here for Complete Listing)

Each element in this comprehensive agenda includes:

  • Presentation materials
  • Fully narrated 60-90 minute recorded presentations that may be played and paused as necessary
  • Certificate good for 2 years demonstrating successful completion


Course Elements for the Universal Branch Employee Training Program touch on these important areas:

  • Payments Overview
  • Small Business Lending
  • New Accounts
  • Branch Operations
  • General Management

This program is designed for:

  • Current Universal Employees
  • Senior Tellers
  • New Accounts Representatives
  • Customer/Member Services
  • Branch Operations Staff


Program Pricing
All of these webinars would cost over $4,000 if purchased separately, but you can register yourself or an employee in this Universal Branch Employee Training Program for just $1,195!

Special Note just for Passport Members:
Your 12-month Passport membership entitles you to register as many employees as you wish into any of the Certification or Certificate for the flat rate of just $495 per employee registration! That's a savings of a whopping 60% savings for Universal Branch Employee Certification!

Not a Passport Member? Click Here to read more about the benefits of becoming one.

Notes for the Universal Branch Employee Certification
NOTE: This program is intended to cover key elements associated with general branch operations and compliance, by addressing many areas critical for customer interaction in an average facility. It is not intended to be as substitute for other learning initiatives. BankersHub makes no warranties or guarantees, expressed or implied, about any individual's ability to successfully perform bank-specific branch or credit union functions after