BankerCollege

This payments risk webinar will take attendees through the challenges financial institutions face today and in the future regarding in-person payment requests such as wire transfers.  Most financial institutions accept in-person wire transfer requests; however, may not have sufficient contingency plans for when the customer/member is unable to appear in person.  The reasons for this could be natural disasters, COVID-19 or other pandemic events, or simply exception processes specific to the individual or business making it impossible to perform an in-person transaction. 

This wire transfer training will walk attendees through contingency events that impact in-person requests such as wire transfer and provide best business practices on how to perform temporary (contingency processes) and/or permanent changes to your wire transfer program.  This payments webinar will also have a focus on how to effectively mitigate fraud risks during contingency events.  

Who Should Attend?

• Deposit Operations staff
• BSA Officers and support teams
• Fraud managers and support teams
• Deposit Operations 
• Client Facing staff
• Client Facing management
• Electronic Banking Management/Staff
• Internal Auditors
• Risk Managers
• Senior Management
• Payments Professionals

Topics include:

• Significant contingency events that impact in-person wire transfers and other similar payment requests
• Tools to use for authenticating a customer during contingency events
• How to effectively enhance your wire transfer program to accommodate continency events
• Lessons learned from financial institutions on wire transfer contingency efforts resulting from COVID-19 

Take-Aways

• Best business practice document for in-person wire transfer and other in-person requests during contingency events.