Products
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10 Ways to Design, Implement, and Train on Customer Experience (2023-04-19)
CourseIn this webinar, a follow up to Becoming the Chick-Fil-A of Banking, you will learn how to create a customer experience program for your frontline that develops a culture of excellence. W202310720B
$295
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Best Practices for Alert Reviews and Investigations (2023-04-13)
CourseThis training is designed to provide BSA Officers and support teams with regulatory requirements and best business practices for reviewing BSA alerts and appropriately disposing of alerts when no suspicious activity is determined. W202310700A
$295
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The Rise of Debit Card Fraud: Investigating Debit Card App and Person to Person (P2P) Fraud (2023-04-05)
CourseDebit card fraud is an ongoing concern for financial institutions. This session will review trends in debit card fraud, technology tools available and best business practices for identifying authorized vs. unauthorized fraud. W202310910A
$295
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Balancing Account Opening Efficiencies on the Front-Line with BSA Compliance Requirements (2023-04-05)
CourseThis session will focus on best business practices for identifying risk during the account opening process while avoiding expending an excessive amount of time to obtain customer due diligence information. W202310980A
$295
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BSA and OFAC Fundamentals for New Employees and Refresher for Existing Employees (2023-03-31)
CourseThis program designed to provide new employees in client facing or other key areas an overview of the requirements of a BSA/AML program for financial institutions. W202309730A
$295
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Trends in Ransomware: Your Responsibility as a Financial Institution to Identify and Report (2023-03-30)
CourseThis session will cover the trends, red flag events to understand that possibly identify a customer paying this ransomware and FinCEN’s expectations for financial institutions on reporting. W202310890A
$295